TrueMile EV is built and operated by Gate Engineering LLC. This page explains how to delete your account and data, exactly what is deleted, and the small vehicle-only record that can be retained. The full privacy policy is at gateeng.com/truemile-privacy.
Deletion runs immediately and is permanent — there is no recovery or grace period.
Email support@gateeng.com from the email address your account uses, with the subject "Delete my TrueMile EV account". The deletion is performed for you, with a confirmation reply when done.
| Deleted immediately with your account | Retained |
|---|---|
| Your sign-in identity (email, name) and account ID · every trip and its GPS route · charging sessions and their locations, including your home charger location · all prices, costs, and rates you entered · settings, saved trailers, and paired-adapter details · generated mileage reports · subscription records held by the app |
An anonymized vehicle service history, keyed only to the vehicle's VIN — like a service
book that follows the car to its next owner: vehicle specs, day-level charging facts, battery
state-of-health, diagnostic codes, and tire records. It has no fields for your name, email,
account, locations, routes, prices, or notes, so it cannot be linked back to you.
Don't want it kept? Email us the VIN before deleting your account and it is removed too.
Anonymous community price contributions (never account-linked; expire automatically within 14 days) and crash reports (identified only by a random install ID, never your account). |
Data on the phone itself (local database, settings, logs) is removed by uninstalling the app.
Any question about deletion or this page: support@gateeng.com